Roof Rack for Roof Tent Jovive Pro or Jovive Slim

We work so that all orders arrive in the shortest possible time.

The usual delivery times are:

1. Peninsula: approximately 3 working days.
2. Islands Balearic Islands: approx. planning maritime transport to the islands, the delivery time may be extended. 5 business days.

These deadlines are guidelines and may vary depending on the operations of the transport company.

In certain circumstances beyond Jovive, such as logistical incidents, weather conditions, infrequent delivery areas, special routes or the planning of maritime transport to the islands, the delivery time may be extended.

Therefore, Jovive cannot be held responsible for delays caused by the transport company or for causes beyond our control. In any case, we will track the shipment and help the customer resolve any incident as soon as possible.

Receipt of the order

It is very important that, at the time of delivery, the customer checks the external condition of the package before signing for receipt.

If you notice any knock, break, manipulation or damage to the packaging, it must be noted in writing on the carrier's delivery note or delivery device before signing.

In addition, whenever possible, we recommend taking photographs before the package is unloaded from the carrier's vehicle, as these images facilitate the management of a possible claim with the transport insurer.

We also recommend taking photographs of the packaging before opening it and, if any incident is detected, contact us as soon as possible so that we can help solve it.